Contact Us
We are here to help with questions about pet products, orders, delivery, returns, refunds, and everyday product use. Whether you are choosing something for a curious cat, an energetic dog, or a calmer corner at home, our team is happy to help you find the right next step.
For general enquiries, order support, product questions, and returns:
Phone
+49 30 58259423
Support hours
Monday–Friday, 9:00 AM–5:00 PM Central European Time or Central European Summer Time, as applicable.
We aim to respond to most enquiries within 1–2 business days.
Our address
Snoutify
Große Hamburger Straße 18
10115 Berlin
Germany
Our address is not a public storefront, showroom, customer collection point, or automatic return address. Please contact us before sending anything to this address.
What we can help with
- Product information and general suitability guidance.
- Order status, tracking, and delivery updates.
- Returns, refunds, and withdrawal requests.
- Damaged, defective, incomplete, or incorrect items.
- Product use, care, and routine guidance.
- General questions about Snoutify and our pet essentials.
Before you contact us
- Check your order-confirmation email for delivery updates and tracking information.
- Review the product page for dimensions, materials, care guidance, and intended use.
- Check our Shipping Policy and Return & Refund Policy for standard timeframes and procedures.
- Include your order number when contacting us about an existing order.
Important note
Snoutify is an online-only pet-supplies store. We do not operate a physical shop, showroom, or customer collection point.
Please use the form below to send us a message.