Contact information
We’re here for you and your pet.
Need help with an order, have a question about one of our pet products, or need support with product use, shipping, returns, refunds, or product suitability? Our Snoutify support team is here to help.
When contacting us about an existing order, please include your order number so we can find the right details more quickly.
Brand
Snoutify
Phone
+49 30 58259423
Our address
Snoutify
Große Hamburger Straße 18
10115 Berlin
Germany
Snoutify is an online-only pet-supplies store. Our address is not a public retail storefront, showroom, customer pickup location, or automatic return address.
Please contact us before sending anything to our address. Do not send returns, exchanges, damaged products, packages, or other items to this address unless our support team provides written instructions confirming that it is the correct destination for your order.
Customer-support hours
Monday–Friday, 9:00 AM–5:00 PM
Central European Time or Central European Summer Time, as applicable.
We aim to respond to most enquiries within 1–2 business days.
Order and product support
We can help with:
- Product questions and general suitability guidance.
- Order updates and tracking questions.
- Delivery, shipping, or address concerns.
- Return and refund requests.
- Damaged, defective, incomplete, or incorrect items.
- Product-care and general product-use questions.
For damaged, defective, incomplete, or incorrect items, please include clear photographs of the product, packaging, and shipping label where possible. A short video may also help us understand a product-function issue.